Friends of Imperial College (Friends) respects your privacy and is committed to protecting your personal data. This privacy notice will:
- inform you as to how we look after your personal data when you visit our websites;
- tell you about your privacy rights;
- tell you how you are protected by the law.
Friends is the controller for the personal information we process, unless otherwise stated.
There are many ways you can contact us, including by phone, email, social media and post.
Personal data we collect
We collect data that you provide directly to us, through your interaction with Friends, how you use our website, and how our website performs. This may include personal data.
Personal data, or personal information, means any information related to an individual. It does not include data where the identity has been removed to make it anonymous, for example where we aggregate information for reporting purposes.
We may collect, use, store and transfer different categories of personal data which we have listed below:
- Identity data - includes first name, last name, title, username and your Internet Protocol (IP) address.
- Contact data -includes postal address, email address and telephone numbers.
- Communication information - your communication preferences along with records of communications and interactions we have had with you.
- Transaction data -includes details about payments to and from you and other details of membership and events you have purchased from us.
- Event data – includes tickets booked by members including any guests, along with attendance at events.
- Technical data - includes your Internet Protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- User profile data - includes your interests, preferences, feedback and survey responses.
- Usage data - information on how you use the website, using cookies and page tagging techniques.
- Email usage - how you access our emails. For example, whether you open them, and which links you click on.
If you make a donation to Friends, we collect further information including:
- Your donation history, including gift amount, purpose, date, method of payment and payment references
- Tax status and Gift Aid declaration information
Please note that we do not collect or store any credit/debit card details in our database, these are processed by third-party payment service providers. To allow us to reconcile transactions, we hold an identifier generated by the payment provider
This data can be viewed by authorised people at Friends, and trusted third parties to:
- improve the site by monitoring how you use it e.g. pages you visit on the site and browser versions used
- allow us to organise attendance at events
- gather feedback to improve our services
- help us respond to your feedback, if you’ve asked us to
- send email alerts or notifications to people, for example periodic newsletters
- allow you to access Friends services and make transactions
We collect the minimum data required in order to provide our services to members, guests and people who view our website and use our services.
Information used for special events
Some member-only or special events require us to handle additional information. This is typically in order to plan tours, arrange hotels and access the premises of certain organisations that may have specific requirements. Such additional information may include:
- nationality and potentially passport information in order to check the identity of visitors
- dietary requirements in order to provide refreshments during a visit
- information relating to disabled access needs
If we request such information we will state the purpose and arrangements to securely handle this information on a case-by-case basis, typically in the event details or email communication.
How we keep your personal data
We will only use your personal data when there is a legal basis to do so. Most commonly, we will use your personal data in the following circumstances:
- where we need to perform the contract we are about to enter into or have entered into with you in order to provide services to members and guests.
- where it is necessary for our legitimate interests as a organisation providing members with a range of activities through our programme of events.
- where we need to comply with a legal or regulatory obligation.
- to understand the behaviour of visitors to the site as input to site design.
We use tools to ensure that our website meets the needs of people using it. To do so we process anonymised data to assess:
- the number of visitors to different pages
- the types of information being searched for via the sites search engine
- to identify any anomalies in site usage.
Where we store your data
We store your data on servers in the European Economic Area (EEA). These are managed by Third Parties on our behalf and have the appropriate security measures in place.
We use Mailchimp to provide bulk email services. We minimise the personal data held by mailchimp to email address, name and type of contact, including member or registered contact. Mailchimp states that they may transfer and process personal data to and in the United States and anywhere else in the world where Mailchimp, its Affiliates or its Sub-processors maintain data processing operations. Mailchimp also states that it shall at all times ensure that such transfers are made in compliance with the requirements of Data Protection Laws. Transfers outside the EEA are made on the legal basis of Privacy Shield or Standard Contractual Clauses. Details are provided by Mailchimp in their Data Processing Addendum.
How we keep your data secure
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those people and third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
How long we keep personal data
We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Third Parties that have access to personal data
In order to provide our services, we make use of the following third-party organisations.
|Third Party||Contact and privacy details|
|We use WordPress for our website and this is hosted by GoDaddy.||GoDaddy Inc. Corporate Headquarters 14455 N. Hayden Rd., Ste. 226, Scottsdale, AZ 85260 USA Details of how GoDaddy handles person information are provided in their Data Processing Addendum|
|Mailchimp provides bulk email services that allow us to distribute programme and event notifications. We provide Distribution Lists with email addresses to Mailchimp in order to send emails to our members and other people registered with Friends.||The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE
|GoCardless provides a payment services that allow our members to make regular online payments such as annual subscriptions or donations through Direct Debits||GoCardless Ltd., Sutton Yard, 65 Goswell Road, London, EC1V 7EN. Details of how Gocardless handles personal information are provided in their Privacy Notice|
|Eventbrite is used for promoting events to the wider public and may be used by people who choose not to book events through Friends Website.
People booking events via this channel will provide their personal information to Eventbrite who will be data controller for the personal data entered this way. Friends will collate data for people who have booked events through Eventbrite in order to manage attendance.
|Friends administrative email and collaboration tools are provided by Google Business Suite.
Email correspondence with our Administrator uses Gmail. Please ensure that any information you send to our Administrator is managed securely and do not send sensitive personal information via unencrypted emails across the public internet.
|Friends online events are provided using the Zoom video communications platform.
The name you disclose when connecting to Zoom and any profile information such as picture that you provide may be visible to other participants. Note also that information you enter into Zoom Chat or via video or audio is visible to others and we request that you do not disclose personal information during online events. Take particular care during an event if you participate and share your video.
Events may be recorded and published through our website or other social media channels including YouTube.
Disclosing your information
Subject to your consent, we may also share your information with Imperial College London or organisations who carry out activities on behalf of the College.
You can find out what information we hold about you by reviewing your basic profile information in "My Details" or by submitting a data subject request. Similarly you may update your own details or change communication preferences, alternatively you may submit a request for us to do so on your behalf.
You also have the right to have data erased if it is no longer necessary for the purpose for which it was originally collected/processed, or if there are no overriding legitimate grounds for the processing. This is sometimes known as ‘the right to be forgotten’.
If you wish to submit a data subject request, please contact [email protected]
Defining your preferences
Opting out of communication
You may change your communication preferences using the "My Account" form available from our home page. If you are subscribed to our email notifications, you can change your preferences or unsubscribe by clicking on the link at the bottom of the emails that you receive from us.
You may also request us to change how we communicate with you by contacting [email protected]
Please refer to our Cookie List to find out about the different types of cookies we set.
Links to other websites
Friends website contain links to other websites.
Updates to this Privacy Notice
We may update this Privacy Notice from time to time in response to legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, which will be consistent with the significance of the changes we make.
You can see when this Privacy Notice was last updated by checking the table provided below.
Summary of Changes
27th August 2019
Major revision to reflect Friends new website and hosting arrangements, use of third party payment providers and bulk email service.
17th June 2020
Updated to include use of Zoom as online events platform.
1st May 2021
Updated to reflect website change to WordPress hosted by GoDaddy.